Stuck on
something?

Check the extension first — we accept STL, OBJ, 3MF, STEP, STP, ZIP and RAR, and the limit is 100 MB per file. A native CAD file such as SLDPRT, F3D or IPT will be rejected by the dropzone: zip it and it will go through, or just email it to us and we will convert it.

That is roughly a third of the jobs we take. Send a sketch, a dimensioned drawing, or a few photographs with a ruler or a coin in frame for scale. Our design service builds the model, and you keep the file along with the printed part.

References look like IP-2026-00125 and are case-insensitive. If yours is not recognised, the quote may not have been approved yet — tracking activates at approval, not at enquiry. Call us with the project name or the email you used and we will find it.

The calculator cannot see your geometry, so it errs upward. The real levers are material, weight and layer height, in that order. Send the actual model — a real quote is often lower, and it usually arrives with a suggestion for making the part cheaper.

Tell us within 48 hours and photograph the packaging as well as the parts — without the packaging we cannot make a courier claim. If the part deviates from the approved model or the agreed tolerances, we reprint it at our cost.

Say so and we will tell you honestly whether it is possible. Sometimes it is a matter of dropping from fine to standard layer height, or splitting the job across two machines. Calling gets a straighter answer than the form for anything urgent.

Before printing starts, changes are usually free — just ask. Once a print is running we cannot change it without scrapping the part, and the material and machine time already used is chargeable. Reach us quickly and we will almost always catch it in time.

Send us the measurement you are getting and the one you need. FDM holds about 0.2 mm, resin about 0.05 mm, and holes print slightly undersize by design. If we missed an agreed tolerance we will reprint; if the model needs a clearance change we will quote the revision at a reduced rate.